Kimisitu Sacco - Bid Particulars
Bid General Details
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Kimisitu Sacco
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| Tender No | KSSL-ICT/CCS-08/2019 |
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| Description | SUPPLY, INSTALLATION & COMMISSIONING OF A CALL CENTRE SYSTEM |
| Closing Date | 2019-09-10 11:00:00 |
| Additional Details | SUPPLY, INSTALLATION & COMMISSIONING OF A CALL CENTRE SYSTEM |
| Status | Qualification Envelope Evaluation |
| Closing Date | 2019-09-10 11:00:00 |
Downloads
Download these documents to offer you more details before or during the bidding process
- RFP for Call Center Download
Requisite Documents
These are set of documents that you are expecte to upload before you submit bid
- Company Profile - Company Profile pdf
- Certificate of incorporation - Certificate of incorporation or registration pdf
- Business Permit - Current trade license or business permit pdf
- VAT Certificate - VAT Certificate pdf
- Tax Compliance Certificate - Tax Compliance Certificate from Revenue Authority pdf
- Company PIN - Company PIN pdf
- Form of Tender - Provide Form of Tender in format provided pdf
- Audited Financial Statements - Certified Audited Books of Accounts for the past 3 years (2015/2016/2017/2018) zip
- Self Declaration Form - Must submit a certified dully filled up self-declaration form in format provided signed and stamped pdf
- Manufacturers authorisation - Manufacturers Authorization letter or contracts for various applications zip
- Trade References - Submit three reference letters from clients for similar work. zip
- CR12 Form - CR12 of the owners of the organization pdf
- Communications Authority Permit - Must be licensed by the Communications Authority (CA) to provide such services pdf
- Service Level Agreement - Must provide a detailed Service Level Agreement (SLA) that will eventually form part of the annual maintenance contract. pdf
- Additional Innovative Suggestion - Additional innovative suggestion on the improvement of the proposed system and services that can be offered through the system will be considered in the bidder’s favor pdf
- Proposed Work Plan - Drawings, Maps, work schedules and other relevant information zip
- Purchase Orders or Contracts - Contracts , Purchase orders for similar projects in last 5 years zip
- CVs of lead management and Technical Team - CVs of teams involved in proposed project zip
- Evidence of Active Research - Provide evidence of the existence of an active Research and Development section within their organization zip
- Evidence of Customer Support - Provide evidence of the existence of an active customer support section within the organization pdf
- Sample URL - Five (5) URLs for websites using the vendor’s call center solution pdf
- Case Studies - Case studies focusing on call center solution, and collaboration for past implementations of similar scope. pdf
- Sample Project Plan - Sample project plan for past implementation of similar scope pdf
- Sample Call Center software documentation - Sample Call Center software documentation pdf
- Sample business process flows - Sample business process flows to the proposed Call Center solution. pdf
- Case Studies - Case studies of previous customers using proposed technology pdf
- Other Standard Forms - Other Standard Forms required to support your proposal zip
- Price Schedule - Duly completed price schedule as per parameters indicated on page 45 pdf
Categories
As a supplier, select the categories that fit your business model
- ICT SERVICES